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Savvy Seats Privacy Policy

Effective Date: March 2025

Our Commitment to You

At Savvy Seats, we respect your privacy and strive to be transparent about how and why we use your personal information. We are committed to handling your data responsibly, securely, and in compliance with applicable laws.

What Information We Collect & How We Collect It

We collect different types of information based on how you interact with us, including:

Account Creation & Ticket Purchases: When you create an account, purchase tickets, or register for presales, we collect your name, contact details, billing information, and payment details.
Third-Party Purchases: When you buy tickets through third-party platforms, we may receive information such as your contact and billing details to allocate tickets to you.
Website & App Usage: We use cookies and tracking tools to collect data on your device, IP address, browsing behavior, and location to improve user experience.
Customer Service Interactions: If you contact our support team, we record interactions for quality assurance and customer assistance.
Social Media & Public Forums: Information shared via social media features or public forums may be collected based on platform policies.
Accessibility Requests: If you purchase accessible tickets, we may collect details regarding your accessibility needs with your consent.
Children’s Data: Where applicable, we only collect data from minors with parental consent and in compliance with legal requirements.
Health & Safety Information: If required by law or event organizers, we may collect information for public health and safety compliance.

How We Use Your Information & Why

We use your data to enhance your experience and fulfill our services, including:

Fulfilling Purchases: Processing transactions, providing customer support, and delivering event-related communications.
Event Partner Collaboration: Sharing relevant details with event organizers, promoters, and venues to ensure a seamless event experience.
Marketing & Personalization: Sending tailored event recommendations, promotional offers, and personalized content based on your preferences.
Advertising & Analytics: Using cookies and tracking tools for targeted advertising and service improvements (see our Cookie Policy for more details).
Market Research & Surveys: Conducting research to enhance our offerings and understand customer preferences.
Fraud Prevention & Security: Protecting accounts, detecting fraudulent transactions, and ensuring a secure purchasing process.

Who We Share Your Data With & Why

We only share your data when necessary, including with:

Event Partners: To manage ticket allocations, event access, and customer service.
Service Providers: Third-party companies assisting with payment processing, fraud prevention, marketing, and website functionality.
Legal & Regulatory Bodies: When required by law, we may disclose information to authorities for compliance, security, or investigative purposes.
Advertising & Marketing Partners: Collaborators who assist with tailored promotions and audience insights.

Your Choices & Privacy Rights — You have control over how your data is used:

We respect your right to control your personal information. Depending on your location, you may have specific rights under laws such as the GDPR (Europe), LGPD (Brazil), or CCPA (United States). Below are the ways you can manage your data preferences:

Managing Your Preferences

Marketing Communications: You can opt out of our marketing emails by updating your preferences in your account, using the unsubscribe link in our emails, or contacting us directly.
Cookies & Tracking: You can manage your cookie preferences through our Cookie Policy or by adjusting your settings in the cookie management tool on our website and apps.
Location & Notifications: You can disable location tracking and push notifications through your device settings. To stop web push notifications, adjust your browser settings.
Personalization & Feedback: If you object to data personalization or being contacted for feedback, you can update your preferences in your account or contact us for assistance.

Mobile Messaging Policy

At Savvy Seats, we prioritize the privacy and security of our users. We do not share mobile information with third parties or affiliates for marketing or promotional purposes. However, we may share information with subcontractors who provide support services, such as customer service, to ensure a seamless user experience. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. All other use case categories exclude text messaging originator opt-in data and consent—this information will never be shared with third parties. Savvy Seats offers browsing and mobile messaging services, including alerts, promotions, and product offers. By opting in, you authorize us to use automated technology to send messages to the mobile number you provide. Message and data rates may apply.

Savvy Seats and Savvy Seats Events

a. Purpose: Users who opt in to Savvy Seats mobile messaging can expect to receive exclusive alerts, promotions, and updates on the hottest live events, including concerts, sports, and theater. Messages may include early access to ticket sales, special discounts, VIP experiences, event reminders, and limited-time offers. Stay informed and never miss out on the best seats for your favorite events!

b. Opt-Out: You can cancel the SMS service at any time by texting “STOP” to the shortcode. Once we receive your request, you will receive a confirmation message, and you will no longer receive SMS messages from us. To rejoin, sign up again as you did initially.

c. Support & Assistance: If you experience issues with our messaging program, reply “HELP” for assistance, or contact us directly at info@savvyseats.com.

d. Carrier Liability: Mobile carriers are not responsible for delayed or undelivered messages.

e. Message & Data Rates: Standard message and data rates may apply for messages sent and received. Message frequency varies. For questions about your text or data plan, contact your wireless provider.

f. Privacy & Security: For privacy-related inquiries, please refer to our full Privacy Policy.

By using our service, you authorize your wireless carrier to disclose information about your account for identity verification and fraud prevention. Savvy Seats is not responsible for message accuracy, delivery issues, or storage failures.

By opting in, you acknowledge and agree to these terms.

How We Protect & Retain Your Information

We have strict security measures to safeguard your data. The length of time we retain your information depends on factors such as:

Active use of your account (e.g., ticket purchases, logins, interactions).
Legal requirements for record-keeping (e.g., tax and accounting regulations).
Security purposes, such as fraud prevention and cybersecurity.

If you request account deletion, we will securely remove your personal data within the legally required timeframe.

Data Transfers & International Protection

As part of a global business, we may transfer your data outside your country of residence. When we do, we ensure it is protected by:

Standard Contractual Clauses approved by regulatory authorities.
Binding Corporate Rules for international data processing.
Other legally recognized safeguards.

For more details or to request a copy of relevant documentation, please contact us.

Contact Us

If you have questions about your privacy rights or our data practices, please reach out to our Privacy Team at info@savvyseats.com. We are committed to addressing your concerns promptly and transparently.

Looking After Your Information: We implement security measures to protect your data and ensure it is only retained for as long as necessary. When data is no longer required, we securely delete it.

We periodically update our Privacy Policy to reflect legal and operational changes. Please check our website for the latest version. This Privacy Policy may be updated periodically. If significant changes occur, we will notify you as required.