Purchase Policy

PURCHASE POLICY

Effective Date: March 2025

At Savvy Seats, we aim to provide a seamless and transparent purchasing experience. Our Purchase Policy ensures that you understand the process, terms, and conditions related to transactions made through our platform. Please review our Terms of Use, which govern your use of our services. If you have any questions, feel free to contact us.

Currency

All prices for events in the United States are listed in U.S. Dollars (USD). For Canadian events, prices are listed in Canadian Dollars (CAD).

Accepted Payment Methods

We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover. Additional payment options may include PayPal, Apple Pay, Google Pay, and gift cards where applicable.

Who You Are Buying From

We act as an agent for event organizers, including artists, venues, teams, promoters, and leagues (collectively, “Event Organizers”). In some instances, we may facilitate resale transactions between buyers and third-party sellers. We do not guarantee ticket validity for purchases made outside our official platform.

Pricing & Availability

Ticket prices and availability are determined by Event Organizers and are subject to change at any time. Some tickets may be available at fluctuating market prices. Fees, taxes, and delivery charges may apply.

Order Confirmation & Processing

Your order is confirmed once you receive a confirmation email. If you do not receive confirmation, check your account or contact us. Orders cannot be canceled due to missing confirmation emails.

Fees & Charges

Purchases may include service fees, processing fees, taxes, and delivery charges. Fees may vary depending on the event, ticket type, and transaction method. Some purchases may be eligible for fee waivers at the discretion of the Event Organizer.

Ticket Limits

To ensure fair access, a ticket limit may be enforced per event. Attempts to bypass limits (e.g., multiple accounts) may result in order cancellation.

Ticket Transfer

Eligible tickets can be transferred digitally. Once transferred, the original ticket is invalid. Ensure you trust the recipient before transferring. Refunds and credits (if applicable) apply only to the original purchaser.

Refunds, Exchanges & Cancellations

All sales are final and refunds are only allowed in limited circumstances, as explained in this section and the Canceled, Postponed, Rescheduled and Moved Events section above. Before purchasing tickets, carefully review your event and seat selection. Policies set forth by Event Organizers generally prohibit us from issuing exchanges or refunds after a ticket has been purchased, or for lost, stolen, damaged, or destroyed tickets. Tickets therefore cannot be replaced if they are lost, stolen, or damaged.

• Canceled Events: If an event is canceled without a reschedule, refunds will be issued to the original payment method.
• Rescheduled Events: Tickets remain valid for the new date. Refunds may be available at the Event Organizer’s discretion.
• Non-Refundable Purchases: All sales are final unless otherwise stated.
• Resale Tickets: Refund policies for resale tickets may vary.

Refunds: If your event is eligible for refunds and funds have been received from the Event Organizer, we will issue a refund of the ticket price you paid (or, for a discounted ticket, then instead the discounted ticket price paid), any service fees, and any additional add-ons or upgrades (such as parking). In no event will expedited shipping charges, merchandise purchases, Fan Club membership fees, or any other amounts be refunded.

If a refund is issued, it will be processed to the original method of payment used at time of purchase. We cannot issue a refund to a different credit or debit card (this includes refund requests made through the self-service option). If your credit card or debit card number has changed, but is for the same account (e.g., a new card has been issued for the same account), the refund will be processed to that account.

For any ticket insurance refunds, please contact the insurance provider.

Please note that seating maps are representative of a venue’s layout; however, they are subject to change at any time, and refunds are not allowed if the seating map is updated, if additional seats/rows are added, or if seats change as a result of a venue change after purchase.

We may occasionally offer tickets at a discount after the original on-sale date, and will not refund the difference between the original price and the sale price. In addition, there are no refunds, returns, or exchanges for digital downloads or hotel/festival packages.

If there is an account, or accounts, that have outstanding balances owed, we reserve the right to hold any and all refunds for said accounts until such time as no outstanding balances remain.

Credits: The Event Organizer may provide the option to request a credit for canceled, postponed, rescheduled, or moved events; if so, we will send you a notification, and you can submit a request for credit in your account. Credits are provided by the Event Organizer, and not by us. Credits may be applied toward the purchase of eligible event tickets and ancillary purchases (such as parking) at the same venue (or, in some cases, at one of a number of venues designated by the Event Organizer) during the timeframe specified by the Event Organizer. Credits cannot be used for resale tickets, third-party tickets, ticket insurance, or gift cards. The Event Organizer will determine which future events, venues, and ancillary purchases are eligible, as well as the amount of the credit (including any potential promotional amount). The amount of the credit will always include at least 100% of the price of the original ticket(s), plus fees and taxes. The amount of the credit will not include any additional add-ons or upgrades included in your original purchase (such as parking), which will be refunded to your original method of payment used at time of purchase. Once you’ve requested to receive credit and we’ve verified your order is eligible for credit, we’ll send you a credit code which you can use for eligible purchases, along with instructions for redeeming that credit. Please note that credits typically have an expiration date and must be used before that date. The email that you received with your credit code will contain the expiration date for your credit; you can also find the expiration date in your online account, under “Gift Cards & Codes.”

Credits are non-transferable, may not be sold, are not redeemable for cash, and may not be combined with other promotions. Credits may not be applied to previously placed orders and may not be redeemed to purchase tickets for the same event as the tickets in your original purchase for which you accepted the credit.

Please note that, if the Event Organizer offers you a choice of either a refund or a credit, you cannot get a partial refund; whatever selection you make (i.e., refund or credit) will apply to your entire order, and cannot be split between refund and credit. Any and all requests for a refund or credit are final and cannot be changed once initiated.

Exchanges: For many events, certain tickets may be exchanged for tickets from us of equal or higher price. A per-ticket exchange fee may apply. Exchanges are not available for: (a) tickets purchased through resale, (b) VIP and other premium tickets, (c) tickets purchased with additional related items and/or bundled products, or (d) tickets for events that are less than 24 hours away.

Merchandise: All merchandise purchases are final, and in no event will there be refunds, exchanges, or credits for merchandise purchases.

Chargebacks and Other Refund Prohibitions: You agree that you will not attempt to evade, avoid, or circumvent any refund prohibitions in any manner with regard to tickets you purchased. Without limiting the generality of the foregoing, you will not contact us to seek a refund or exchange when we are prohibited from providing one by the Event Organizer, and you will not dispute or otherwise seek a “chargeback” from the company whose credit card or other method of payment you used to purchase tickets. Should you do so, your tickets are subject to immediate cancellation, and we may, in our sole discretion, refuse to honor pending and future ticket purchases made from all credit card accounts or online accounts on which such chargebacks have been made, and may prohibit future purchases from all persons in whose name the credit card accounts exist, and from any person who accesses any associated online account or credit card or who otherwise breaches this provision from using the site.

Fraud Prevention & Order Verification

For security purposes, we may require additional verification to complete transactions. Orders suspected of fraud may be canceled without notice.

Customer Support

For any inquiries, assistance, or refund requests, please contact our support team at info@savvyseats.com.

Thank you for choosing Savvy Seats. We appreciate your business and look forward to providing you with an exceptional event experience!